To ensure that your entire experience with RENTAL MART is an enjoyable one, here's some basic information: 

Our prices are based on one-day/one use charge. This includes delivery or customer pickup the day of the event (or one day earlier) and return the next business day after the party is finished. If rental items are needed for an extended time, please call for special rates.

All items come clean, and packaged ready to use. Glassware must be returned upright in their racks and rinsed clean. Dishware and flatware must be returned clean and in their racks. Failure to return items clean will result in additional charges.

PARTY RESERVATIONS: Advance reservations are recommended in order to guarantee the items wanted. We accept them with the payment of 50% of the total order cost. SECURITY DEPOSITS: An additional "Security Deposit" may be required on certain rental items; this money is in addition to the total of the rental order and is refunded upon our receipt of all items in good condition.

DELIVERY AND PICK-UP SERVICE:     Prices are for customer pick-up and return at our store; delivery/pick-up service is available during our store operation hours for an additional fee. After-hours, Sunday and holiday delivery/pick-up service is an additional charge; per hour rate is $25/hour per man with a two hour minimum charge.

Deliveries are to the ground floor or loading dock only. There is an additional charge for stairways and difficult access areas; if this will be the case, our drivers must phone the office for authorization.

Set-up and take-down of items is not included in the delivery service; this service can be provided for an additional fee, but must be arranged at least one week in advance with the office.

Prior to pick-up, all equipment must be knocked down and stacked, and dishes must be free of food and replaced in their delivery containers. Linens should be dry and refuse-free to prevent mildew and staining, and returned in their containers.

CHANGES (Additions/Reductions/Deletions):  We will try to accommodate any last minute additions but cannot guarantee availability.     Changes can be made without penalty up until 10 days before delivery or customer pick up. If however, changes are made at the time of the customer picking up the order, we reserve the right to charge the full price of all items deleted. If the order leaves our shop for delivery and upon its arrival it is cancelled, the full price of all items and delivery charges will be due and payable, whether the items are used or not. Shortage must be reported prior to the event or the invoice quantities will be considered received.

REFUNDS: Make sure to order only what is needed; Unused rental items are not refundable.     All orders, except tent rental orders, that cancel at least 10 days before customer pick-up or store delivery, can receive full refunds of any money paid.

METHOD OF PAYMENT: The balance for all rentals is due prior to delivery (or the day of) or when the customer picks up the order at the store. We accept checks (personal and company), VISA or Mastercard.

Charge accounts can be setup for reoccurring commercial clients with suitable credit references, after doing business on a cash basis with us for at least three consecutive months.  Existing accounts that are more than 30 days in arrears will be considered on a case by case basis.

Prices are subject to change without notice.